Job Description
Join Austin's premier customer service team with our comprehensive paid training program! We're seeking passionate individuals to deliver exceptional support to local clients. No prior experience required – we invest in your growth through industry-leading training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in the heart of Austin.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams for complex issue escalation
- Meet performance metrics for call quality and resolution times
- Contribute to continuous improvement of service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Basic computer proficiency with MS Office suite
- Ability to work flexible shifts including weekends
- Customer-focused mindset with empathy and patience
- Must pass background check and drug screening
- Valid driver's license (for occasional off-site duties)