Job Description
Launch your career in customer service with ConnectCare Solutions! We're hiring enthusiastic individuals for entry-level call center roles in Portland, OR. No experience needed – we provide comprehensive paid training to equip you with the skills for success. Join our dynamic team and deliver exceptional client support while growing professionally.
Why Join Us?
- Competitive hourly pay starting at $15.00 with performance-based increases
- Full benefits package including health, dental, vision, and 401k
- Comprehensive 4-week paid training program
- Clear career advancement paths to team lead and supervisor roles
- Modern, collaborative work environment in downtown Portland
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in client databases
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with team members on complex issue resolution
- Adhere strictly to company protocols and compliance standards
- Continuously develop product knowledge through self-study
Qualifications
- No experience required – we train from the ground up
- High school diploma or equivalent (GED accepted)
- Minimum 25 WPM typing speed (assessed during training)
- Strong verbal communication and active listening skills
- Basic computer proficiency (Windows, internet navigation)
- Positive attitude and solution-oriented mindset
- Ability to work flexible shifts including evenings/weekends
- Reliable attendance and punctuality