Job Description
Launch your career in customer service with our paid training program! ConnectCare Solutions is seeking enthusiastic individuals in San Antonio, TX to join our dynamic team as Customer Service Representatives. No prior experience is necessary – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy a supportive work environment, competitive benefits, and opportunities for growth within our healthcare services company. Join us in making a difference in our community!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics including call quality and resolution times
- Adhere to HIPAA compliance and confidentiality standards
- Continuously improve product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills in English
- Basic computer proficiency and typing ability (25+ WPM)
- Positive attitude and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Must pass background check and drug screening
- Reliable transportation to our downtown San Antonio location