Job Description
Launch your career in customer service with Global Support Solutions Inc.! We're hosting an exclusive hiring event for entry-level Customer Service Representatives in Los Angeles. No experience is required – we provide comprehensive paid training! Enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth. Join our award-winning team dedicated to delivering exceptional customer experiences.
What We Offer:
- Full-time position with consistent schedule
- 401(k) with company match
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development programs
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Maintain customer satisfaction metrics (CSAT, FCR)
- Adhere to company policies and compliance standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – open to all backgrounds
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and customer-first mindset