Job Description
Launch your career in customer service with our industry-leading paid training program! Boston Customer Solutions Inc. is seeking enthusiastic individuals with no prior experience to join our award-winning team in downtown Boston. We provide comprehensive paid training covering communication techniques, problem-solving strategies, and CRM systems. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment. Join us in delivering exceptional service to Fortune 500 clients while building transferable skills for future growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns using multi-channel communication tools
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training and development sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – paid training provided
- High school diploma or equivalent
- Strong verbal and written communication skills
- Ability to type 30+ WPM with accuracy
- Proficient in basic computer applications
- Customer-focused mindset with empathy
- Reliable attendance and punctuality
- Must pass background check and drug screening