Job Description
Join our award-winning team as a Customer Service Representative in sunny Albuquerque, NM! We're seeking passionate individuals with no prior experience who thrive in helping others. Our comprehensive paid training program equips you with essential skills to succeed in customer service, technical support, and client relations. Enjoy competitive pay, benefits package, and career advancement opportunities in a supportive environment.
Why Join Us?
- Industry-leading paid training (4 weeks)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Opportunities for growth to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (call time, resolution rate)
- Contribute to continuous improvement initiatives
- Maintain positive brand representation at all touchpoints
Qualifications
- High school diploma or equivalent (GED accepted)
- Zero experience required – we train from scratch!
- Excellent verbal/written communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Strong problem-solving and empathy skills
- Reliable internet connection for remote training
- Must pass background check and drug screening