Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career in customer support! We're seeking passionate individuals with no prior experience who thrive in fast-paced environments. Enjoy comprehensive training, flexible scheduling, and opportunities for growth within our dynamic organization. Our hiring event on June 15th is your perfect entry point!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues using CRM tools
- Document interactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- Zero experience required – we provide full training!
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-first mindset