Job Description
Launch your career in customer service with ConnectCare Solutions! We're seeking passionate individuals for our entry-level Customer Service Representative positions in Atlanta. No prior experience is required – we provide comprehensive paid training to ensure your success. Join a supportive team where your communication skills and enthusiasm shine while helping customers resolve inquiries and build lasting relationships.
Why Join Us?
- Full-time position with competitive hourly pay ($18-$22)
- 4-week paid training program covering systems, protocols, and soft skills
- Clear career advancement path to senior roles
- Comprehensive benefits package (health, dental, vision)
- Modern downtown Atlanta workspace with hybrid flexibility
Responsibilities
- Handle inbound/outbound customer calls via phone, email, and chat
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Maintain positive customer satisfaction metrics
- Adhere to company compliance and security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience needed – training provided
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Problem-solving mindset and patience
- Ability to work flexible shifts (including evenings)
- Positive attitude and customer-first mentality
- Valid work authorization in the US