Job Description
Join our award-winning customer service team in Las Vegas! We're seeking passionate individuals to represent our brand and deliver exceptional support to local customers. Immediate hire and start dates available for qualified candidates. Enjoy competitive pay, comprehensive training, and career growth opportunities in a dynamic environment.
Why Join Us?
• Competitive hourly rates + performance bonuses
• Full benefits package (medical/dental/vision)
• Paid training and certification programs
• Flexible scheduling options
• Opportunity for advancement to team lead roles
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Las Vegas customers
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Upsell products/services based on customer needs
- Collaborate with support teams to resolve complex cases
- Maintain 95% customer satisfaction metrics
- Participate in weekly performance reviews and training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication skills (English/Spanish bilingual a plus)
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work flexible shifts (including weekends)
- Professional demeanor under pressure
- Valid Nevada work authorization
- Pass background check and drug screening