Job Description
Join our award-winning team in Fresno, CA as a Customer Service Representative! No prior experience is required – we provide comprehensive paid training to launch your career. This is your opportunity to develop valuable communication and problem-solving skills while making a real impact. Enjoy competitive pay, flexible scheduling options, and a supportive work environment with growth opportunities. If you're a motivated individual with a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet performance metrics for call handling and resolution times
- Stay updated on product knowledge and company policies
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with typing skills
- Ability to work in a fast-paced environment
- Positive attitude and customer-first mindset
- Reliable transportation to our Fresno office
- Must pass background check and drug screening