Job Description
Join our award-winning team at Innovate Solutions Group as a Customer Service Representative! No experience is necessary – we provide comprehensive training to launch your career in customer support. This is your opportunity to grow with a dynamic company that values your potential.
Why Work With Us?
- Competitive starting pay + performance bonuses
- Free paid training and certification programs
- Clear career advancement paths to team lead/supervisor roles
- Comprehensive benefits package (medical/dental/401k)
- Modern, collaborative work environment in downtown Columbus
We're hosting a dedicated hiring event for motivated individuals ready to start their professional journey. Bring your positive attitude and we'll equip you with all the skills needed to succeed!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries and complaints efficiently while maintaining high satisfaction
- Document interactions accurately in our CRM system
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for response time and resolution
- Continuously improve product knowledge through training modules
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to learn
- Valid Ohio ID (for onboarding)