Job Description
Join our award-winning team as an Entry-Level Call Center Representative in Louisville, KY! We're seeking motivated individuals with a passion for customer service to deliver exceptional experiences. Enjoy immediate start, paid training, and a supportive environment where your growth matters. No experience required—just a positive attitude and eagerness to learn!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics (call handling time, CSAT)
- Collaborate with team members for seamless issue resolution
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced settings
- Reliable transportation to downtown Louisville location
- Flexible availability (including evenings/weekends)