Job Description
Join CityConnect Services as a Local Customer Service Representative and launch your career in customer support! We're seeking passionate individuals with no prior experience to deliver exceptional service to our San Jose community. Enjoy competitive pay, comprehensive training, and growth opportunities within our supportive team. Special Hiring Event in North Carolina: Meet our recruiters in-person at the Raleigh Convention Center on November 15th for on-the-spot interviews and same-day offers! Don't miss this chance to start your career journey with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- No prior customer service experience required
- High school diploma or equivalent
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States