Job Description
Join our award-winning customer service team in Louisville! We're seeking passionate individuals to deliver exceptional experiences while building meaningful careers. Enjoy comprehensive paid training, competitive benefits, and a supportive culture focused on growth. No experience required – we invest in our people!
What We Offer:
- Full-time, permanent position with stability
- 5 weeks of paid training with certification
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement and career advancement paths
- Modern downtown Louisville office with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex issues
- Document all interactions in CRM system with precision
- Meet/exceed daily productivity and quality metrics
- Identify upsell opportunities to enhance customer value
- Participate in quarterly improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience (or transferable skills)
- Exceptional verbal/written communication abilities
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environment
- Positive attitude with empathy and patience
- Flexible availability including evenings/weekends