Job Description
We are seeking a motivated and friendly Customer Service Representative to join our dynamic team in Columbus, Ohio. This is an excellent opportunity for individuals looking to start a career in the Call Center industry with no experience required.
As the first point of contact for our valued clients, you will handle inquiries, resolve issues, and provide top-tier support. We offer immediate start dates and comprehensive training to ensure your success.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Full benefits package upon hiring
- Flexible scheduling options
- Remote-friendly work environment
We are looking for people who are eager to learn, possess great communication skills, and want to grow with a leading industry provider.
Responsibilities
- Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
- Answer customer questions regarding products, services, and account status.
- Input and update customer information accurately into the CRM database.
- Resolve customer complaints and escalate complex issues to the supervisor when needed.
- Follow call scripts and guidelines to ensure consistent brand messaging.
- Collaborate with the team to meet daily and monthly performance targets.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and typing speed of 35+ WPM.
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Reliable internet connection and a quiet workspace (for remote roles).
- Willingness to undergo a background check and drug screen.