Job Description
Join Our Dynamic Team in Louisville, KY!
We are currently seeking motivated individuals to join our growing Customer Service department. This is a fantastic opportunity for entry-level candidates looking for a rewarding career with immediate start availability. No prior experience is necessary; we provide comprehensive training to get you up to speed quickly.
In this role, you will be the face of our brand, assisting customers with inquiries, resolving issues, and ensuring a positive experience. If you are a great communicator with a positive attitude, we want to hear from you!
Responsibilities
- Handle Inbound/Outbound Calls: Respond to customer inquiries professionally and efficiently.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions.
- Process Information: Update customer records accurately in the CRM system.
- Follow Scripts: Adhere to established guidelines and call scripts while maintaining a natural conversation flow.
- Escalate Complex Cases: Know when to involve a supervisor for escalated issues.
- Meet KPIs: Maintain call quality and adherence to performance metrics.
Qualifications
- Education: High School Diploma or GED required.
- Experience: No prior customer service experience required; fresh graduates are encouraged to apply.
- Communication: Excellent verbal communication skills with a clear and friendly tone.
- Computer Skills: Basic computer proficiency and typing skills (40+ WPM).
- Availability: Must be available to work flexible shifts, including evenings and weekends.
- Reliability: Must have reliable internet (if remote) or transportation (if on-site).