Job Description
Launch your career in customer service with our comprehensive paid training program! ConnectSphere Solutions is seeking motivated individuals for entry-level call center positions in Albuquerque. No prior experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive team environment.
What We Offer:
- 2-week paid training program ($18/hr during training)
- Performance-based bonuses up to $25/hr
- Health benefits after 90 days
- Tuition reimbursement for career growth
- Modern downtown Albuquerque workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM software and knowledge bases
- Document interactions accurately in our case management system
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and privacy standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and willingness to learn
- Pass background check and drug screen
- Must be authorized to work in the US