Job Description
Join our dynamic night shift team in Charlotte, NC and kickstart your career with comprehensive paid training! ConnectSphere Solutions is seeking motivated individuals to deliver exceptional customer service through inbound/outbound calls. Enjoy competitive pay, flexible scheduling, and growth opportunities in a modern, supportive environment.
What We Offer:
- Full-time night shift positions (11 PM - 7 AM)
- 4-week paid training program
- Health benefits & 401(k) matching
- Performance-based bonuses
- Free parking & transit stipend
Perfect for night owls seeking stability and advancement!
Responsibilities
- Handle 50-70 daily calls with empathy and professionalism
- Resolve billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Meet/exceed KPIs (call quality, resolution rate)
- Collaborate with team leads for process improvements
- Adhere to PCI compliance standards
- Participate in quarterly upskilling workshops
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Typing speed: 30+ WPM
- Strong problem-solving abilities
- Available for consistent night schedule
- Basic CRM software proficiency
- Pass background/drug screening
- Positive attitude under pressure