Job Description
Are you a people person looking for a rewarding career? Apex Support Services is currently hiring Customer Service Representatives in Milwaukee, WI. We are looking for motivated individuals who want to start their professional journey with a company that values growth and dedication.
Even if you have no prior experience, our comprehensive training program will equip you with the skills needed to succeed. Join a dynamic team where your voice matters and your contributions directly impact our customers' satisfaction.
Why Join Us?
• Competitive hourly pay ($18.00 - $22.00)
• Comprehensive on-the-job training
• Supportive and collaborative work environment
• Opportunities for career advancement
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Provide accurate information regarding products, services, and account details.
- Resolve customer complaints and issues in a professional and timely manner.
- Update customer records and track interactions within our CRM database.
- Collaborate with cross-functional teams to improve service processes.
- Meet daily and weekly performance metrics regarding call volume and satisfaction.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Able to work flexible hours, including evenings and weekends if required.
- Strong problem-solving abilities and a customer-first mindset.
- Willingness to undergo a background check and drug screen.