Job Description
Are you looking for a rewarding career in a dynamic environment?
Apex Support Solutions is currently hiring Call Center Representatives in North Carolina. We are proud to offer Paid Training and are specifically seeking candidates who may be looking for no experience jobs in California but are ready to relocate or join a growing team in the Carolinas.
Join a company that values your growth. Whether you are entering the workforce for the first time or looking for a career change, our comprehensive training program will prepare you to excel.
Why Join Us?
- Paid Training: No need to pay for classes. We invest in you.
- Competitive Pay: Start strong with a salary range of $18.00 - $22.00 per hour.
- Benefits Package: Medical, dental, vision, and 401(k) options.
- Work-Life Balance: Flexible scheduling and paid time off.
Don't let a lack of experience hold you back. Apply today and take the first step towards a stable, full-time career.
Responsibilities
- Answer incoming customer calls professionally and resolve inquiries efficiently.
- Assist customers with product information, account questions, and technical support.
- Document customer interactions accurately in our CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Maintain a high level of patience and empathy when dealing with difficult situations.
- Collaborate with team leads to improve service quality and call handling times.
- Stay updated on company policies and product knowledge through continuous training.
Qualifications
- High school diploma or GED equivalent required.
- No prior customer service experience is necessary; we provide the training!
- Strong verbal communication skills and a friendly telephone manner.
- Basic computer literacy and typing proficiency (35+ WPM).
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection and computer (if remote work is applicable).
- Willingness to undergo a background check and drug screening.