Job Description
Start Your Career with Paid Training
Are you a people person looking for a stable, rewarding career? Apex Support Solutions is seeking dedicated Customer Service Representatives to join our fast-growing team in Dallas, TX. We offer comprehensive paid training for candidates with no prior experience. If you have excellent communication skills and a positive attitude, we want to hear from you.
As a key member of our support team, you will be the voice of our brand, helping clients resolve their inquiries with empathy and efficiency. We provide a modern, collaborative work environment and opportunities for rapid career advancement.
Why Join Us?
- Competitive Pay: Starting at $16.00/hr with performance-based bonuses.
- Full Benefits Package: Medical, dental, and vision insurance.
- Paid Time Off: Vacation and sick leave accrual.
- Professional Growth: Clear pathways to Team Lead and Management roles.
- Modern Technology: State-of-the-art CRM and communication tools.
Don't let a lack of experience hold you back. Your future starts here.
Responsibilities
- Answer high-volume inbound and outbound customer calls in a professional and polite manner.
- Listen to customer concerns and resolve issues accurately and efficiently.
- Educate customers on products and services to ensure satisfaction and retention.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with team members and supervisors to improve service processes.
- Handle sensitive customer information with the highest level of confidentiality.
Qualifications
- High school diploma or GED equivalent required.
- No prior customer service experience necessary; paid training provided.
- Must be at least 18 years of age.
- Must have a reliable computer with high-speed internet and a quiet workspace.
- Strong verbal communication and active listening skills.
- Ability to work flexible hours, including evenings and weekends.
- Self-motivated with a desire to learn and grow within the company.