Job Description
Join our award-winning team at CustomerFirst Solutions as a Customer Service Representative! No experience is needed – we provide comprehensive training to launch your career in customer service. This is your opportunity to join a supportive environment with growth opportunities and competitive benefits. Our Raleigh-based team is expanding, and we're hosting an exclusive hiring event to find passionate individuals ready to make a difference.
Why Join Us?
- Full-time position with competitive pay and benefits
- Paid training program covering all necessary skills
- Clear career advancement paths
- Modern, collaborative work environment
- Flexible scheduling options
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve customer inquiries efficiently and empathetically
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Continuously improve product knowledge through training
- Represent the company brand with professionalism and positivity
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliability and punctuality
- Customer service mindset (prior experience not required)