Job Description
Are you a compassionate communicator looking for a rewarding career? Apex Support Solutions is currently hiring Customer Service Representatives to join our growing team! We are looking for motivated individuals to join us in North Carolina and Virginia who are eager to learn and grow.
We are proud to offer immediate start dates for the right candidates. No prior experience is necessary; we provide comprehensive training to help you succeed. If you have a friendly demeanor and a desire to help others, we want to hear from you!
Why Join Us?
- Immediate Hiring: Start working as soon as this week.
- No Experience Needed: We train you from the ground up.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on shift availability.
- Flexible Schedules: Choose from various shifts including day, evening, and weekend availability.
- Remote/Hybrid Options: Work from the comfort of your home or our office locations in NC/VA.
Responsibilities
- Handle Inquiries: Respond to customer questions via phone, email, and live chat in a professional and timely manner.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions to ensure high customer satisfaction.
- Process Orders: Accurately enter and process customer orders, returns, and exchanges.
- Maintain Records: Keep detailed and up-to-date customer records in the CRM system.
- Escalate Issues: Recognize complex issues that require management intervention and escalate them appropriately.
- Follow Scripts: Adhere to company guidelines and scripts to ensure brand consistency.
Qualifications
- Education: High School Diploma or GED is preferred; equivalent work experience is accepted.
- Communication: Excellent verbal and written communication skills with a polite and patient tone.
- Computer Skills: Basic proficiency with computers, MS Office, and CRM software.
- Availability: Must be available to work flexible hours, including weekends and holidays.
- Location: Must reside in North Carolina or Virginia with a stable internet connection.
- Problem Solving: Ability to think critically and solve problems on the spot.