Job Description
Join Our Dynamic Team Today!
Apex Contact Solutions is seeking enthusiastic individuals to join our customer support team in Washington, DC. We are currently offering immediate start positions for candidates with no prior experience required. We believe in growing our team from within and provide comprehensive training to ensure your success.
As a key member of our team, you will be the voice of our brand, ensuring our clients receive the highest level of support. This is a fantastic opportunity for anyone looking to start a stable career in customer service.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a friendly and professional demeanor.
- Assist customers with inquiries regarding products, services, billing, and account information.
- Resolve customer issues and complaints efficiently while adhering to company scripts and guidelines.
- Maintain accurate and up-to-date customer records in the CRM system.
- Identify and escalate complex issues to senior support staff as needed.
- Meet daily and weekly performance metrics and quality assurance standards.
- Collaborate with team members to improve overall service delivery.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection (for remote/on-site hybrid roles).
- Ability to work in a fast-paced environment with a positive attitude.
- Willingness to undergo background and reference checks.