Job Description
Are you looking to launch a rewarding career in the vibrant city of Oklahoma City? Apex Support Solutions is currently seeking motivated, energetic individuals to join our team as Entry Level Customer Service Representatives.
We believe in investing in our people. That is why we offer comprehensive paid training for all new hires. You do not need prior experience to apply; we are looking for individuals with a great attitude and a willingness to learn. If you enjoy helping others and thrive in a fast-paced environment, we want to meet you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Full paid training program to get you up to speed.
- Opportunities for rapid career advancement within the company.
- Supportive and collaborative team culture.
Take the first step towards a stable and exciting career in customer service today.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately input and update customer information into our CRM systems.
- Explain complex products or services to customers in simple, easy-to-understand terms.
- Collaborate with the support team to ensure consistent service delivery.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing skills (35+ wpm).
- Strong verbal and written communication skills.
- Able to work flexible shifts, including weekends and holidays.
- Must pass a background check and drug screen.
- Ability to remain calm and patient under pressure.