Job Description
Launch Your Career in Customer Service Today!
We are looking for driven individuals to join our team in Wichita, KS. This is a fantastic opportunity for those seeking entry-level positions with paid training and no prior experience necessary.
At Horizon Support Solutions, we value integrity, communication, and a positive attitude. You will be the first point of contact for our clients, providing exceptional service that builds lasting relationships. If you are ready to learn and grow, apply now!
Why You Should Join Us:
- Comprehensive Paid Training: We invest in our team with extensive on-the-job training.
- Competitive Pay: Earn a stable income starting at $18.00/hour with opportunities for overtime.
- Supportive Environment: Work alongside a dedicated team that supports your success.
Responsibilities
- Answer incoming customer inquiries via phone and email with a friendly, professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining a high satisfaction rate.
- Process orders, returns, and account updates accurately in our CRM systems.
- Document all customer interactions and feedback in the database.
- Collaborate with team leads to identify areas for process improvement.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication skills and active listening abilities.
- Basic computer proficiency and typing skills.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and home office setup (if remote).
- Valid driver's license and reliable transportation (if on-site).