Job Description
Join our dynamic team at Oakland Community Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse community members. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a chance to make a tangible impact in Oakland. If you thrive in fast-paced environments and possess excellent communication skills, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Oakland residents regarding community programs
- Resolve service inquiries with empathy and efficiency while maintaining company standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Identify and escalate trends to improve service quality
- Participate in ongoing training to stay updated on local resources
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a local or community-focused role
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal/written communication in English and Spanish
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional field visits)