Job Description
Join our award-winning customer service team and launch your career in one of America's most dynamic cities! ConnectServe Solutions is seeking motivated individuals for immediate full-time call center positions in New York City. No prior experience required – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment designed to help you thrive. This is your chance to develop valuable skills while serving diverse clients across multiple industries. Apply today and start your journey toward professional growth!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries efficiently using our CRM system and knowledge base
- Document interactions accurately in our customer database
- Meet daily performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- No prior experience necessary – training provided
- Strong communication skills and clear speaking voice
- Ability to type 30+ words per minute
- Basic computer proficiency with Windows OS
- Reliable transportation to our Manhattan location
- Flexible availability including evenings and weekends
- Positive attitude and commitment to customer satisfaction