Job Description
Are you ready to kickstart a rewarding career in customer service with a competitive salary and paid training? Apex Customer Solutions is aggressively expanding our night shift team in Jacksonville, FL, and we are seeking motivated individuals to join us. We pride ourselves on providing a supportive work environment, comprehensive benefits, and clear pathways for career advancement. No prior experience is required—we will teach you everything you need to succeed!
Why Join Us?
- Paid Training: We invest in our employees. Get fully trained on our products and services at no cost to you.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience and performance.
- Night Shift Flexibility: Enjoy a modern work-life balance with stable evening and overnight shifts.
- Modern Tools: Work with the latest CRM technology and hardware.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with empathy, patience, and professionalism.
- Resolve customer inquiries, complaints, and technical issues efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and transactions into the CRM system.
- Follow established scripts and quality guidelines to ensure brand consistency.
- Identify opportunities for upselling or cross-selling products and services.
- Escalate complex issues to supervisors or technical support teams when necessary.
Qualifications
- High School Diploma or GED equivalent is required.
- Must be available to work rotating night shifts, including evenings and weekends.
- Reliable high-speed internet connection and a quiet home office setup.
- Strong verbal communication skills and the ability to type at least 35 WPM.
- Basic computer proficiency (Microsoft Office Suite and web browsers).
- A professional attitude and a genuine desire to help others.