Job Description
Oakland Direct Services is seeking a highly motivated Local Customer Service Representative to join our dynamic team in Oakland, CA. We pride ourselves on delivering exceptional support to our community, and we are looking for someone who is ready to make an immediate impact.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with professionalism and efficiency. If you are ready to start a rewarding career today, we invite you to apply for this immediate opening.
Why Join Us?
- Immediate Start: Onboard and begin contributing from day one.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: A pathway for career advancement within a supportive organization.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, aiming for a high first-contact resolution rate.
- Provide accurate information regarding products, services, and company policies to ensure customer satisfaction.
- Document all interactions and transactions accurately in the customer relationship management (CRM) system.
- Collaborate with internal teams to escalate complex issues and ensure timely follow-up.
- Maintain a positive and professional demeanor while de-escalating tense situations.
- Participate in daily team meetings and training sessions to stay updated on product changes.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service or a related field preferred.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency in using computer systems, including Microsoft Office Suite and CRM software.
- Ability to work full-time hours, including weekends or holidays as required by business needs.
- Must be authorized to work in the United States and available to work in the Oakland office.
- Valid driver's license and reliable transportation are a plus.