Job Description
Join our award-winning customer service team in Oakland! We're hosting a dynamic hiring event for passionate individuals ready to make a difference in our community. As a Customer Service Representative, you'll be the friendly voice connecting residents with essential services while enjoying competitive benefits, career growth opportunities, and a supportive work environment.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing professional development
- Modern downtown Oakland workspace
Responsibilities
- Handle inbound/outbound calls for resident inquiries and service requests
- Resolve customer issues with empathy and efficiency using CRM systems
- Document interactions accurately in our service management platform
- Collaborate with cross-functional teams to resolve complex cases
- Participate in community outreach initiatives
- Meet monthly performance metrics for quality and speed
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Valid California driver's license (if field visits required)
- Bilingual Spanish proficiency strongly preferred
- Passion for Oakland community development