Job Description
Join our award-winning team at Customer Connect Solutions! We're hosting a Baltimore Hiring Event for motivated individuals seeking full-time call center careers with growth opportunities.
As a leader in customer experience, we offer competitive benefits, paid training, and a supportive environment where your voice matters. No previous call center experience required – we provide comprehensive onboarding!
Why Join Us?
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Paid time off and paid holidays
- Tuition reimbursement program
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with precision
- Meet/exceed performance metrics (quality, speed, accuracy)
- Collaborate with team to improve customer satisfaction
- Participate in ongoing training and coaching sessions
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Proficient in multitasking and time management
- Comfortable with Windows/MS Office software
- Reliable transportation to Baltimore location
- Positive attitude and problem-solving mindset