Job Description
Join our award-winning team as a Customer Service Representative in Oklahoma City! We're hosting an exclusive hiring event for dynamic individuals passionate about delivering exceptional customer experiences. At Innovate Solutions Inc., we invest in our people with comprehensive training, career advancement opportunities, and a supportive culture that celebrates success. Enjoy competitive compensation, flexible scheduling options, and benefits including health insurance and retirement plans.
Our Oklahoma City office is located in the vibrant Innovation District, offering modern amenities and a collaborative environment. This position is perfect for career starters and experienced professionals looking to grow with a forward-thinking company.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and professionalism
- Resolve product inquiries, billing issues, and service complaints efficiently
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain comprehensive knowledge of company products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Passion for continuous learning and self-improvement