Job Description
Join our dynamic team at Customer Connect Solutions during our exclusive hiring event for Customer Service Representatives in Oklahoma City! We're seeking passionate individuals to deliver exceptional support experiences while growing their careers with industry-leading training and advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment.
Why join us?
• Industry-leading onboarding program
• Clear career advancement pathways
• Health/dental/vision benefits
• 401(k) with company match
• Paid time off & holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with technical teams for complex escalations
- Identify upsell opportunities for premium services
- Participate in weekly coaching and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including weekends)
- Valid Oklahoma driver's license if field support required