Job Description
Join our award-winning customer support team in Oklahoma City! We're hosting a exclusive hiring event for motivated individuals ready to deliver exceptional service. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace. No experience required – we provide paid training!
Hiring Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 500 N Broadway Ave, Oklahoma City, OK
Bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with first-contact resolution
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in ongoing product and process training
- Identify opportunities for service improvement
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and professional demeanor
- Must pass background check and drug screen