Job Description
Join our award-winning remote team as an immediate-hire Customer Service Representative! Phoenix Connect Solutions is seeking dynamic professionals to deliver exceptional support for Fortune 500 clients from the comfort of your home office. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities in a thriving tech-support environment. No previous call center experience required – we provide all tools for success!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for enterprise clients
- Resolve technical inquiries using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Meet performance metrics (AHT, CSAT, FCR)
- Collaborate with Tier 2 support for escalations
- Participate in ongoing product training sessions
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 6 months customer service experience
- Proficiency in Windows OS and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Stable high-speed internet and quiet home workspace
- Flexible availability for evening/weekend shifts
- Type 35+ WPM with strong attention to detail