Job Description
Join our award-winning team as a Customer Service Representative in Oklahoma City! We're hosting a dynamic hiring event for motivated individuals passionate about delivering exceptional customer experiences. At Premier Customer Solutions, we invest in our people through comprehensive training, competitive benefits, and growth opportunities. This role is perfect for communicators who thrive in fast-paced environments and want to make a real impact.
Why You'll Love Working With Us:
- Comprehensive benefits package including health insurance and retirement plans
- Clear career advancement paths and skill development programs
- Modern, collaborative work environment in downtown Oklahoma City
- Recognition programs for top performers
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed key performance metrics including CSAT and resolution rates
- Identify opportunities for process improvements to enhance customer experience
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Strong problem-solving skills with attention to detail
- Ability to multitask in high-pressure situations while maintaining composure
- Flexibility to work evenings/weekends as needed
- Valid Oklahoma driver's license for occasional off-site meetings