Job Description
Immediate Hiring Event in Cleveland! Join Our Award-Winning Team Today!
We're seeking passionate Local Customer Service Representatives to serve our Ohio community members. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide paid training!
Why Join Us?
- Competitive hourly pay + health/dental/vision benefits
- Immediate start date after hiring event
- Stable, local employer with 15+ years in OH
- Modern downtown Cleveland office with free parking
- Paid training and career advancement paths
Responsibilities
- Handle inbound/outbound calls from local customers with empathy and professionalism
- Resolve billing, account, and service inquiries using CRM software
- Document interactions accurately in company systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed customer satisfaction and productivity metrics
- Participate in community outreach initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to work flexible shifts including weekends
- Basic computer proficiency (MS Office, CRM systems)
- Ohio residency required for local service focus
- Positive attitude and problem-solving mindset
- Background check and drug screen required