Job Description
Join our exclusive hiring event for Customer Service Representatives in Omaha! At Omaha Connect Solutions, we're revolutionizing customer support with cutting-edge technology and a people-first culture. This in-person event offers on-the-spot interviews, same-day offers, and exclusive bonuses for qualified candidates. Bring your resume and passion for helping others – we're hiring immediately for our state-of-the-art downtown center!
Responsibilities
- Deliver exceptional customer experiences across phone, email, and chat channels
- Resolve complex billing, technical, and service inquiries
- Utilize Salesforce and Zendesk platforms to manage cases
- Collaborate with technical teams to resolve escalated issues
- Maintain detailed documentation of customer interactions
- Contribute to process improvement initiatives
- Meet/exceed KPIs for CSAT, FCR, and AHT metrics
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM systems (Salesforce/Zendesk)
- Strong typing skills (40+ WPM)
- Excellent verbal/written communication
- Ability to work flexible shifts
- High school diploma or equivalent
- Basic troubleshooting knowledge
- Positive, solution-oriented mindset