Job Description
Launch your career in customer service with our industry-leading paid training program! ConnectCare Solutions is seeking enthusiastic individuals in Jacksonville to join our dynamic call center team. No prior experience required – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy competitive pay, benefits, and a supportive work environment where your growth is our priority.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using our CRM system
- Meet performance metrics for call quality and resolution time
- Document interactions accurately in our database
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory guidelines
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate computer systems efficiently
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work option
- Must pass background check