Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Houston! We're seeking friendly, tech-savvy individuals to deliver exceptional support to our local clients. No experience necessary – we provide comprehensive paid training to ensure your success. Enjoy flexible scheduling, a supportive team environment, and opportunities for growth. Perfect for students, career changers, or those seeking work-life balance. Apply today to start your rewarding career in customer service!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using provided training resources
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet performance metrics for call handling and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives as needed
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong communication skills in English (bilingual a plus)
- Basic computer proficiency and ability to learn new software
- Positive attitude and patience when handling challenging situations
- Reliable transportation to our Houston training center
- Availability to work 20-25 hours weekly (evenings/weekends required)
- Pass background check and drug screening