Job Description
Join our dynamic team at ConnectCare Solutions! We're hosting a exclusive hiring event for motivated individuals seeking to start their careers in customer service. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Orlando's thriving business district.
Why Join Us? • Industry-leading training program • Career advancement pathways • Health/dental/vision insurance • Paid time off • 401(k) with company match • Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts (including evenings/weekends)
- Positive attitude and customer-focused mindset
- No prior experience required – training provided
- Must be authorized to work in the US