Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! We're urgently hiring motivated individuals in Boston to deliver exceptional support experiences. No prior experience required – we invest in your growth with our intensive 4-week paid training program. Enjoy competitive compensation, flexible scheduling, and rapid career advancement opportunities. Apply today to start your journey in one of America's most vibrant cities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell/cross-sell opportunities
- Participate in weekly coaching and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (12-hour shifts)
- Passion for customer advocacy and continuous learning
- Background check and drug screen required