Job Description
Join our dynamic team at ConnectCare Solutions as an Entry-Level Call Center Representative! We're seeking passionate individuals to deliver exceptional customer experiences while launching your career in Jacksonville's thriving healthcare services sector. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Apply now to attend our exclusive hiring event!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding healthcare services and billing
- Accurately document interactions in CRM systems
- Collaborate with team members to meet performance metrics
- Adhere to HIPAA compliance and data security protocols
- Participate in ongoing training programs
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Jacksonville location
- Flexible availability including evenings/weekends
- Passion for helping others