Job Description
Join Global Solutions Group at our exclusive hiring event for motivated entry-level professionals! We're seeking passionate Customer Service Representatives to join our award-winning team in Detroit, MI. No experience necessary – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your voice matters.
Our Detroit team serves Fortune 500 clients with cutting-edge tech solutions. As a CSR, you'll be the first point of contact for customers, delivering exceptional experiences that build loyalty. We value diversity and welcome applicants from Ohio and surrounding areas to participate in this hybrid on-site/remote event.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues efficiently
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Identify upsell opportunities to enhance customer value
- Contribute to team success through knowledge sharing and feedback
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability (30+ WPM)
- Customer service mindset with patience and problem-solving aptitude
- Ability to work flexible hours including evenings/weekends
- Valid driver's license for occasional client site visits
- Must attend in-person hiring event in Detroit (October 15, 2023)
- Ohio residents encouraged to apply - relocation assistance available