Job Description
Are you a people person looking for a rewarding career in Philadelphia? Apex Support Solutions is looking for a dedicated Local Customer Service Representative to join our expanding team. We offer comprehensive paid training to ensure you have the skills and confidence to succeed from day one.
In this role, you will be the face of our brand, assisting local clients with inquiries, resolving issues, and building lasting relationships. We pride ourselves on a supportive culture and opportunities for rapid career advancement.
Why Join Us?
- Paid Training: No experience needed—learn from the best.
- Competitive Pay: $18.00 - $24.00/hour.
- Flexible Schedule: Options to fit your lifestyle.
- Career Growth: Clear paths to management and leadership roles.
Responsibilities
- Manage inbound and outbound customer calls and emails in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and transactions in our CRM system accurately.
- Collaborate with team leads and other departments to solve complex problems.
- Maintain a positive and professional demeanor during high-pressure situations.
- Participate in ongoing training to improve product knowledge and soft skills.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills with a focus on grammar and tone.
- Previous customer service experience is a plus, but not required.
- Basic computer proficiency (typing speed 40+ WPM).
- Ability to work well in a team environment and independently.
- Reliable internet connection and equipment (if remote/hybrid portion applies).
- A positive attitude and willingness to learn.