Job Description
Launch your career in customer service with our comprehensive paid training program! Detroit Customer Solutions is seeking motivated individuals to join our award-winning team as Customer Service Representatives. No experience necessary—we’ll equip you with all the tools and knowledge to succeed through our industry-leading paid training curriculum. Enjoy competitive pay, comprehensive benefits, and a clear path for growth within our dynamic organization.
Our training program combines classroom instruction, hands-on practice, and mentorship from industry experts. You’ll develop essential skills in conflict resolution, communication, and technical systems while building relationships with diverse clients. This is your opportunity to transition into a stable, rewarding career with advancement opportunities into leadership or specialized roles.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex cases
- Meet key performance metrics (quality, speed, customer satisfaction)
- Continuously improve product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Commitment to completing paid training program (4 weeks)