Job Description
Join CustomerCare Solutions Inc. as a Local Customer Service Representative in Milwaukee, WI! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy the security of full-time employment with daily pay options and immediate start opportunities. Our modern downtown office offers a collaborative environment where your skills make a real difference. Benefits include: health insurance, paid training, and career advancement paths. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team leads to improve customer experience workflows
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid Wisconsin driver's license (if field visits required)