Job Description
Are you a people person looking to launch a rewarding career in a supportive environment? Apex Support Solutions is currently hiring Customer Service Representatives in San Diego, CA, with the flexibility to work remotely in Virginia. We offer comprehensive paid training to ensure your success from day one.
We are looking for driven individuals who are eager to learn, communicate effectively, and help our clients resolve their issues with professionalism and empathy. Whether you are based in our San Diego office or prefer a remote setup in Virginia, we provide the tools and support you need to thrive.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: No experience required; we provide full training to get you certified.
- Flexible Locations: Choose to work from our San Diego HQ or remotely from Virginia.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Handle incoming customer calls and inquiries with a focus on customer satisfaction and retention.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues in a timely and effective manner.
- Document all interactions and transactions accurately in the CRM system.
- Collaborate with the support team to develop solutions for complex customer problems.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer skills and familiarity with web browsers and email.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to complete a paid training program.