Job Description
Join Austin's premier customer service team with comprehensive paid training! We're seeking motivated individuals to deliver exceptional experiences while building rewarding careers. No prior experience required – we invest in your success through our industry-leading onboarding program. Enjoy competitive pay, benefits, and growth opportunities in a dynamic Austin workspace.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Document interactions accurately in case management platforms
- Meet performance metrics for quality and efficiency
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in continuous training and coaching
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience in handling challenging situations
- Basic computer proficiency with 40 WPM typing
- Flexible availability including weekends/holidays
- Positive attitude and collaborative mindset
- Must pass background check and drug screening